Guest Information

Please read the following to ensure you are aware of what offer at the hotel.

Checking in

Check-in is from 2pm until 8pm. Please ensure you arrive before 8pm - after this time we will not be able to check you in and you will be liable for the full cost of your booking, so it is important to call if you are running late. Credit card details are required on arrival to cover any unexpected costs. After checking in no refunds are possible.

Checking out

Check out is by 11am on the day of departure.

Accessibility

The hotel is a building over four floors and has no lift, so please call in advance if you would like to discuss the location of your room.

Breakfast

Breakfast is served through our partnership with the nearby Regency Restaurant at the bottom of Regency Square from 8-12 am. We will provide you with a voucher for this.

Parking

We have limited parking available to offer our guests so please call 0800 019 9332 in advance to reserve one of our allocated spaces.

Cancellation Policy

All cancellations must be made at minimum 3 days in advance of your planned arrival and are free of charge. Cancellations made less than 3 days before the planned arrival will incur a cancellation charge of one nights stay.

Smoking Policy

The hotel has a strict no smoking policy. Smoking in the room incurs an additional charge of one night's stay to allow time for the to be aired and deep cleaned.

Group Bookings

The hotel does not offer group bookings including those on stag and hen parties.

Pets

Unfortunately it is not possible to allow pets in the hotel.

Children

As the rooms do not include cots or collapsible beds the hotel is for adults only.

Mini bar

Some rooms have a mini bar with soft drinks which are chargeable to your room.

Ironing

An iron and ironing board is available on request.

Front view of the Prince Regent Hotelhotel